Last updated: January 2026
1. Introduction
The Dealr (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, platform, and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal identifiers (name, email address, phone number)
- Billing and payment information
- Shipping and delivery details
- Communication data (emails, messages, enquiries)
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, interactions with content)
3. How We Use Your Information
We use your personal information to:
- Facilitate the buying and selling of artworks
- Process payments and deliveries
- Communicate with you regarding enquiries, purchases, or updates
- Improve our platform, services, and user experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA). Processing is based on:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Artists and collectors involved in a transaction
- Third-party service providers (payment processors, shipping partners, technical service providers)
- Regulatory or legal authorities where required by law
All third parties are required to handle your information securely and lawfully.
6. International Data Transfers
Where personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
7. Data Security
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality and understand user behaviour. You may adjust your browser settings to refuse cookies, although this may affect site performance.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the details provided on our website.